Legal & Compliance
Privacy Policy — tk10bd Bangladesh
Your privacy matters to us. This Privacy Policy explains exactly what personal data tk10bd collects, how it is used, how it is protected, and what rights you hold as a registered player on Bangladesh's trusted online casino platform.
Section 1
Introduction & Scope
This Privacy Policy ("Policy") describes how tk10bd — the online casino and sports betting platform operating at tk10bd.club — collects, processes, stores, shares, and protects personal information provided by or obtained from users ("you", "your", "Player") who access or use the tk10bd Platform. This Policy applies in full to all registered Account holders, visitors who browse the Platform without registering, and any individual who contacts tk10bd's support team.
By registering an Account on tk10bd, making a deposit, placing a bet, or otherwise using any feature of the Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must not create an Account or continue using the Platform.
tk10bd is committed to handling your personal data with the highest standards of integrity, transparency, and security. We collect only the information that is strictly necessary to deliver our services — including account management, payment processing, identity verification, fraud prevention, and responsible gaming compliance — and we do not sell your personal data to third parties for marketing purposes.
This Policy should be read in conjunction with tk10bd's Terms & Conditions and Responsible Gaming Policy, both of which are published on this Platform. Where any conflict arises between this Policy and those documents on matters specifically relating to data privacy, this Policy shall take precedence.
Section 2
Data We Collect
tk10bd collects personal data through several channels: directly from you when you register or interact with the Platform, automatically when you browse or use Platform features, and from trusted third-party partners such as payment processors and identity verification providers. The categories of personal data we collect are described below.
Registration Data
When you create a tk10bd Account, we collect your legal full name, date of birth, email address, Bangladeshi mobile phone number, chosen username, and a securely hashed version of your password. This data is required to create and manage your Account.
Identity Verification (KYC)
To comply with age verification and anti-money laundering obligations, we collect a copy of your Bangladeshi National Identity Card (NID), a selfie photograph for liveness verification, and in some cases proof of address. KYC documents are processed securely and retained for the period required by applicable regulations.
Payment Data
When you make a deposit or request a withdrawal, we collect your bKash, Nagad, Rocket, or Upay mobile number (or relevant card/bank details). We do not store full card numbers. Payment data is processed via PCI-compliant encrypted channels and retained only as long as necessary for transaction records.
Gaming & Betting Activity
We record your game sessions, bet history, wagering amounts, win/loss outcomes, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and analytical improvements to the Platform.
Technical & Device Data
We automatically collect your IP address, browser type and version, operating system, device type (desktop, mobile), screen resolution, time zone (Bangladesh Standard Time, UTC+6), and session timestamps. This data is used for security monitoring, fraud prevention, and Platform optimisation.
Support Communications
When you contact tk10bd via email at [email protected], we retain the content of your messages, your email address, your Account username, and any attachments you submit. This data is used exclusively to resolve your query and improve our support processes.
| Data Category | Specific Data Points | Collection Method | Required? |
|---|---|---|---|
| Registration | Full name, email, mobile number, DOB, username | Directly from you | Mandatory |
| KYC / Identity | NID scan, selfie, proof of address | Directly from you (upload) | Mandatory (for withdrawals) |
| Payment | bKash/Nagad number, transaction IDs | Directly from you / payment processor | Mandatory (for transactions) |
| Gaming Activity | Bet records, game history, session logs | Automatically recorded | Mandatory |
| Technical | IP address, browser, device fingerprint | Automatically via cookies/server logs | Functional |
| Support | Email content, attachments, query history | Directly from you | When you contact us |
Section 3
How We Use Your Data
tk10bd processes your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which we process personal data are set out below, along with the legal basis for each processing activity.
3.1 Account Creation & Management
We use your registration data to create and maintain your tk10bd Account, authenticate your login sessions, manage your account settings, and communicate account-related notices such as password reset confirmations and security alerts.
3.2 Payment Processing
Your payment data is used exclusively to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods. We retain transaction records for accounting and regulatory compliance purposes in accordance with applicable financial record-keeping requirements.
3.3 Age Verification & KYC Compliance
KYC data — including your NID and selfie — is used to verify that you meet the 18+ age requirement, confirm your identity before processing withdrawals, and comply with anti-money laundering (AML) obligations. KYC verification is a mandatory regulatory requirement, not optional.
3.4 Fraud Prevention & Security
Technical data including your IP address, device fingerprint, and session metadata is analysed to detect and prevent fraud, identify duplicate accounts, monitor for bot activity, and investigate suspicious betting patterns. This processing is necessary to protect the integrity of the Platform and the funds of all players.
3.5 Responsible Gaming
Your gaming activity data — including session duration, frequency, wagering volume, and loss patterns — is monitored to identify signs of problematic gambling behaviour. This processing enables tk10bd to offer targeted responsible gaming tools (deposit limits, time-out, self-exclusion) and comply with player protection obligations.
3.6 Customer Support
Support communication data is used to investigate and resolve queries, disputes, and complaints submitted to [email protected]. A record of your support history is retained to provide context in the event of repeat or escalated queries and to improve the quality of our support service.
- We may use anonymised, aggregated data for internal analytics and Platform improvement — this data cannot be used to identify any individual.
- Where you have given explicit consent, we may send you promotional emails about bonuses, seasonal offers (Eid, Pohela Boishakh, BPL season), and new game releases. You may opt out at any time.
- We do not use personal data for automated decision-making that produces significant legal effects without human review.
Section 4
Data Sharing & Third Parties
tk10bd does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the specific, limited circumstances described below. In every case, third parties who receive your data are required to handle it securely and to use it only for the purpose for which it was shared.
| Recipient Category | Examples | Purpose of Sharing | Your Data Involved |
|---|---|---|---|
| Payment Processors | bKash, Nagad, Rocket, Upay, Visa, Mastercard | Processing deposits and withdrawals | Mobile number, transaction amount, account reference |
| Identity Verification | KYC service providers | Age and identity verification | NID scan, selfie, name, date of birth |
| Game Suppliers | Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming | Delivering game sessions and resolving game disputes | Anonymised player ID, session data, bet records |
| IT & Security Providers | Cloud hosting, CDN, DDoS protection partners | Platform infrastructure and security | Server logs, IP addresses, session metadata |
| Legal & Regulatory Bodies | Law enforcement, financial intelligence units | Compliance with legal obligations, fraud/AML investigations | Full account data as required by law |
Section 5
Cookies & Tracking Technologies
tk10bd uses cookies and similar tracking technologies (including local storage and session storage) to operate the Platform effectively, remember your preferences, maintain your login session, and analyse Platform usage patterns. A cookie is a small text file placed on your device by the Platform when you visit. Cookies do not contain executable code and cannot harm your device.
Essential Cookies
Required for the Platform to function. These include session management cookies that keep you logged in across pages and security tokens that protect against cross-site request forgery (CSRF). These cannot be disabled without breaking core Platform functionality.
Functional Cookies
These remember your preferences — such as language settings, display preferences, and last-visited game categories — to personalise your experience on the Platform. Disabling these cookies may reduce the personalisation of your experience but will not prevent access.
Analytics Cookies
These collect anonymised information about how visitors use the Platform — which pages are most visited, how long sessions last, and which game categories attract the most engagement. This data is used solely to improve Platform performance and user experience.
Security Cookies
These are used to detect and prevent fraudulent activity, including identifying unusual login patterns, monitoring for bot activity, and enabling device fingerprinting for duplicate account detection. These cookies are essential to protecting your Account and the Platform.
You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification before a cookie is set. Please note that disabling essential cookies may prevent you from logging in or using key Platform features. tk10bd does not use cookies to track your activity outside of the tk10bd Platform, and we do not share cookie-derived data with third-party advertisers.
Section 6
Data Retention & Deletion
tk10bd retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulatory obligations. The specific retention periods for each category of data are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Legal compliance, dispute resolution |
| KYC / Identity Documents | 5 years from account closure | AML regulatory requirements |
| Payment & Transaction Records | 7 years from the date of transaction | Financial record-keeping regulations |
| Gaming & Betting History | 5 years from the date of activity | Dispute resolution, responsible gaming audit |
| Technical / Server Logs | 12 months from collection | Security monitoring, fraud detection |
| Support Communication | 3 years from the date of query resolution | Quality assurance, dispute history |
| Marketing Preferences | Until consent is withdrawn | Consent-based — deleted on opt-out |
When the applicable retention period expires, tk10bd will securely delete or anonymise the relevant personal data so that it can no longer be associated with you as an individual. Deletion is carried out through secure data destruction methods that render the data unrecoverable. In cases where data is required to be retained for ongoing legal proceedings or regulatory investigations, deletion will be deferred until those proceedings are concluded.
If you request deletion of your data before the end of the applicable retention period, tk10bd will assess the request and delete or anonymise all data that is not subject to a mandatory legal retention obligation. You will be informed within 30 days of any data that cannot be deleted and the reason why.
Section 7
Your Privacy Rights
As a user of the tk10bd Platform, you hold a number of rights in relation to the personal data we hold about you. tk10bd is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact us in writing at [email protected] with the subject line "Privacy Rights Request — [Your Account Username]". We will respond within 30 days of receiving a valid, verifiable request.
Right of Access
You have the right to request a copy of all personal data tk10bd holds about you, including the categories of data, the purposes for which it is processed, and the parties with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Corrections to KYC data will require re-submission of valid supporting documents.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. See the Data Retention section for applicable periods.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint is under investigation.
Right to Data Portability
You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to an assessment of competing interests.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Right Against Automated Decisions
You have the right not to be subject to a decision made solely on the basis of automated processing that produces significant legal or similarly significant effects on you. tk10bd does not make such automated decisions without human oversight.
Section 8
Data Security
tk10bd applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework is reviewed regularly and updated in line with evolving best practices in the online gaming and financial services sectors.
While no system connected to the internet can guarantee absolute security, tk10bd takes every reasonable precaution to safeguard the personal data entrusted to us by our players across Bangladesh. The key security measures we employ are described below.
256-bit SSL Encryption
All data transmitted between your browser or device and the tk10bd Platform is protected by 256-bit SSL (TLS 1.3) encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit by any third party.
Password Hashing
Your account password is never stored in plain text. tk10bd uses a strong, salted cryptographic hashing algorithm (bcrypt) to store password credentials. Even in the unlikely event of a data breach, your actual password cannot be recovered from our stored hash values.
Access Controls
Access to personal data within tk10bd's internal systems is strictly limited on a need-to-know basis. Staff members are granted the minimum level of access required to perform their specific role. All internal access is logged, monitored, and subject to regular audit.
Firewall & Intrusion Detection
The tk10bd Platform is protected by enterprise-grade firewalls, web application firewall (WAF) rules, and real-time intrusion detection systems (IDS). Suspicious traffic patterns — including SQL injection attempts, brute-force login attacks, and DDoS vectors — are automatically detected and blocked.
Secure Data Storage
Personal data is stored on encrypted servers hosted in secure data centres with physical access restrictions, 24/7 surveillance, and redundant power and network infrastructure. KYC documents are stored in an isolated, access-controlled document vault separate from operational databases.
Regular Security Audits
tk10bd conducts periodic internal security reviews and engages qualified third-party security professionals to perform penetration testing and vulnerability assessments on the Platform. Identified vulnerabilities are remediated in order of severity on a documented timeline.
Section 9
Minors & Age Restriction
The tk10bd Platform is strictly intended for adults aged 18 years and above. tk10bd does not knowingly collect, process, or retain any personal data from individuals under the age of 18. Age verification is a mandatory step in the registration and withdrawal process, and tk10bd employs KYC procedures specifically designed to prevent underage access.
If tk10bd discovers or has reasonable grounds to suspect that a registered Account belongs to a person under the age of 18, the Account will be suspended immediately, all associated funds will be frozen pending investigation, and the matter will be escalated in accordance with our responsible gaming and legal obligations. Any winnings generated by an underage Account will be forfeited in full.
Parents and guardians in Bangladesh are strongly encouraged to use parental control software to restrict access to online gambling platforms on devices used by minors. If you believe that a minor has registered an Account on tk10bd using false information, please contact us immediately at [email protected] with the subject line "Underage Account Report" so that we can investigate and act without delay.
No Data Collection Under 18
tk10bd does not knowingly collect personal data from anyone under 18 years of age. If such data is inadvertently collected, it will be deleted immediately upon discovery and the associated Account permanently closed.
Mandatory KYC Verification
Every player must complete identity verification before withdrawing funds. KYC requires submission of a valid Bangladeshi National Identity Card, which confirms both identity and date of birth. Players who cannot verify their age will not be permitted to withdraw funds.
Report Underage Access
If you are a parent or guardian and believe a minor in your care has accessed tk10bd, contact [email protected] immediately. We will prioritise your report, investigate promptly, and take all necessary steps to close the Account and protect the minor's data.
Section 10
Policy Updates & Contact
tk10bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered players by email to their registered address and by displaying a prominent notice on the Platform for a minimum of 14 days before the updated Policy takes effect.
The "Last Updated" date at the top of this page always reflects the date on which the most recent version of this Policy was published. Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must stop using the Platform and may request Account closure by contacting [email protected].
We recommend bookmarking this page and reviewing it periodically — particularly before major seasonal promotions such as BPL, IPL, Eid, or Pohela Boishakh campaigns — to remain informed of how your data is handled. All previous versions of this Privacy Policy are retained internally and are available upon written request.
Privacy Enquiries
For any question or concern about this Privacy Policy, how your data is used, or to exercise any of your privacy rights, contact our support team at [email protected] with the subject line "Privacy Enquiry". We respond to all privacy-related emails within 5 business days (BST).
Policy Version History
This is version 1.0 of the tk10bd Privacy Policy, effective from 1 January 2026. All updates will be versioned and dated. The current version is always the authoritative version and supersedes all prior versions. Previous versions are available on written request to [email protected].
Our Privacy Commitment
tk10bd is committed to operating transparently and responsibly with the personal data of every player across Bangladesh. We treat data protection not as a legal checkbox but as a fundamental component of the trust that underlies every player's relationship with our Platform.
Your Data Is Safe at tk10bd
Now that you understand how tk10bd protects your privacy, explore everything our platform has to offer — from thrilling slot games and live casino tables to exciting cricket betting markets tailored for Bangladesh.